Bobby Jones & Son Tv

05/02/07

Very Unprofessional and Don't Care Attitude! by Robert I. at InsiderPages

Contributor at Insider Pages

Had two appointments scheduled and they missed both. After missing the 2nd appointment, they tell me that it is not their policy to do in home service on TV's smaller than 36 inches. I complained to Toshiba customer service and had them to switch me to another provider for my warranty service. I don't think I would want these people working on my TV anyway.

10/12/09

How do these guys stay in business?!

by kyreservoirdog at Citysearch

I don 't want to waste your time by just repeating what everone else has said about this company...but it's all TRUE!! I have an Onkyo receiver that needed warranty repair. I drove it 2 hours to Lexington, 2 hours back. The same problem still persisted. I spoke to the technician on the phone. He was completely ignorant to the issue I had reported and addmitted that he hadn't tested it after simply "fixing" a bad solder joint on the HDMI connector. I then drove it back to Lexington again.

Now, every time I call, I get "call back at 1PM", or "we'll take your number and call you back", or "the technician is out, I have to wait till he comes back", etc.

This place is a joke. Everyone who has worked there has left except for this bar hussy with a raspy voice. "Don't worry honey...I'll call you right back as soon as I find out the status..." Has she ever called back? What do you think?

• Pros: None
• Cons: Everything

09/26/09

Poor Excuse for Business

by bluebell1989 at Citysearch

If your warranty company tells you that you will be working with Bobby Jones, beg them for a buy-out and point them to this website, and to the B.Brating. Expect that you will get scheduled and that no one will show up, then they will say it was a breakdown, or something went wrong in their system, or that the printer didn't print the work order, or anything to convince you that it will be different the next time. After they have rescheduled you three or more times then you might get lucky enuff to see an actual person show up that is drunk, smells like stale booze and cigarettes, and looks like they been wearing the same clothes for about a week. At this point, if you are brave enough to let him touch your tv then you will be fooling with them for 3 more months of excuses as to why they do not have your parts. Then when they finally do show up to install the part you get to hear about how the company sends them out all over the country and bounces their payroll checks and now the company owes them a ton of money and the owner is a liar, and that the company can't even order half the parts needed to do repairs because the owner is not paying his bills. Then you find out that the reason it took so long to get the part is that they had to wait until another order came in for the same television on a different contract because they didn't have the money to get yours. Then you find out that it's not the only one, there are nearly a hundred more in the home office that have been sitting there for months that haven't even been touched for that very same reason! Why hasn't this place been shut down? This is the biggest excuse for a business that I have ever heard of in my life!!!! Please, if your warranty even so much as mentions this company...GET AS FAR AWAY AS YOU CAN!!!

• Pros: NONE!
• Cons: Horrible Service, Liars

08/04/09

A Bunch of Scam Artists

by MCreel at Citysearch

Did you ever hear of the boy who cried wolf? Bobby Jones Electronics has strung me along for 7 weeks.

They never showed up for the first appointment. They then tried to make an appointment for the following day, but when the repair man called my house at 10:00 pm, he said it would be "a waste of my time and his" to come, that he could just diagnose the problem over the phone and that I should call for another appointment.

I called and complained on the next business day, and they said they would take care of the matter. Really?

Two weeks later, I received a call from them at 11:45 am saying that there would be a repair man at my house between 12:00-3:00 that day. A fifteen minute notice! Later on in that conversation, they said that the driver didn't have my part and wouldn't be at my house. They never called back.

A couple of weeks later, I called after business hours and left a message for them to call me back. Did they? No.

I called again. They said they would put me on the schedule and call me on the next business day to tell me when they were coming. Did they? No.

I called them back. They said that they would be at my house that day between 12:00 and 3:00. I waited. They did not show up.

I called them back. They said that they didn't know how it happened, but I was moved to the next business day between 8:00 and 9:00 pm. I feel like a hostage in my own house. I do have better things to do than to wait for a tv repair man.

Finally, we called Sharp and told them of our dissatisfaction (our TV was under warrenty). The lady my husband talked to said she was going to recommend that they not renew their contract with Bobby Jones.

Please, do NOT do business with this company.

• Pros: Absolutely None
• Cons: Unprofessional, Incompetent, Liars

03/11/09

Do not deal with this place for anything!

by L321 at Citysearch

DO NOT DEAL WITH BOBBY JONES FOR ANYTHING! If a company sends them for a warranty repair, point to their 'F' rating with a certain bureau and demand someone else. They will send a kid right out of school that can not do the simplest task and more likely than not tear up several other parts. They will make appointments and not show up. When you finally call and get someone to answer the phone they will tell you anything, make another appointment, not show up, call again, Oh, that part isn't in, so and so shouldn't have made an appointment. If you deal with them after reading the bad experiences others have had, you can not say you were not warned. Be prepared for days of waiting for someone to show up that never shows, your appliance to go from a small problem to not functioning at all for over a month, and endless redialing just to get hold of someone to tell you the next lie. There is no way that a place that does business like this should be able to survive. I believe they are living high off of warranty and service contracts of big companies. Hopefully after enough complaints the companies will wise up and dump them fast. I know I will never buy another Hitachi as long as this place is on their approved list.

• Pros: nothing
• Cons: lying, incompetent, worst customer service possible

01/19/09

I am so sorry

by jameslay at Citysearch

I was employed by Bobby Jones and I have seen first hand how messed up the business really is. Every paycheck that I got from there bounced, I had to go to gas stations around town and try to get my paychecks cashed. I don't know where the money that you guys are spending there is going. I cant begin to apologize to each and everyone that I had to work with. I am so sorry that I had to lie and mislead everyone. And one last thing if you are working with this company Fred, Carl, and Vince is all the same person.

• Pros: none
• Cons: everything

01/12/09

Stunning Incompetence, Clowntastic Business Practices

by BobbyJonesBlows at Citysearch

Frist of all, I can't believe this place stays in business from one month to the next. We sent a Hitachi 51" to these folks for repair on August 8th, 2008. When these jokers picked up the television, they estimated two weeks turn around time. We actually got the television back December 18th, 2008...and it's still not fixed.

After the first two weeks passed, we began making follow up phone calls inquiring about the status of repairs. The responses to these inquires took three seperate forms, all of which were used at various times throughout the next several weeks: 1. "We'll check with the tech and get back to you" only they never got back to us; 2. "The part is on order and should be here soon"; and 3. "We don't really know yet."

After this phase, they begin to tell us alternatively that the requisite part had "just come in" or that it hadn't arrived yet. After a few more weeks, the part was consistently there but wasn't fixing the problem. After that, Bobby Jones blamed HItachi for what had become a 3 month ordeal and explained that Hitachi was not responding to their requests for tech support - something they needed since they, as repair professionals, couldn't fix the television. Knowing that we were being scammed at this point, we contacted Hitachi directly and they advised us that they had never been contacted for any kind of support and that they likewise hadn't received any requests for replacement parts from Bobby Jones. We advised Hitachi of the various lame excuses and bald faced lies Bobby Jones had given us regarding the status of our television and they got directly involved in the situation.

Hitachi provided us with new internal electronics for the television free of charge while we ended up paying Bobby Jones $180 underserved dollars for a job poorly done. When our television was finally returned to us on December 17th, it functioned well for 2 days and now cuts off spontaneously.

These people are complete d-bags.

• Pros: None
• Cons: Technical incompetence, pathological lying, fraudulent business practices, and inexplicable rudeness from the receptionist.

12/29/08

Slow and don't care about customers

by Shortcake3906 at Citysearch

Took our brand new out of the box Onkyo to this shop for repair on 12/11/08. We got lucky and it was an easy fix. We were told it was ready and would be shipped on that Friday the 12th. They told us we could call back on Monday for the tracking number. We called and found out it had not gone out yet. They would tell us "we'll call you back" and never would. It is now 12/29/08 and they still have not shipped this back to us. They keep telling us it will be shipped but COD to us. Onkyo told us we had to pay the shipping to the store but they would pay to ship back to us. If we had been told it was going to take three weeks to get this shipped to us, we would have drove to Lexington, from Louisville and picked it up ourselves. Thank God this a Warranty, and we don't actually have to pay them anything.

• Pros: None
• Cons: Slow, not honest, give you the run around for weeks if not months.

08/19/08

Avoid this business for repairs!!!

by jeepchick at Citysearch

I had an issue with an LG product, manufacturers defect that they sent me an extended warrantee to cover the repairs. The LG approved service company they gave me the contact info for was Bobby Jones Elec. I had no problems to begin with other than they were at leas 20 min later than their 8am-12pm service window and took at least an hour to 2 hrs to work each time. The approved the work and requested the parts. On the second visit, a young man ,with a stutter so bad that I had to talk to LG service person on the phone because they could not understand the guy, shows up with a new part that was damaged much worse than the part i had. He was also not familiar AT ALL with how to remove and replace the part.

It took them several months to return the part to LG in order for LG to send another, and yet this never happened. They put me off every time I called to check the status of the parts on order and said they'd get back with me the next week. They never did and I had to keep calling until a woman got on the phone and said that LG was being difficult to work with and they could no longer take care of this issue. I would have to call LG myself and get them to send the parts. This is rediculus as I have never had anything but great customer service from LG and never been on hold with them longer than 5 min. They gave me a free extended warrantee to fix this issue, come on!!

Do not use these people for any reason!! Ask for a different service provider (LG has at least 2 more in Lexington, I just got their numbers)!!

• Pros: None
• Cons: Poor service, no communication

05/26/07

Highest price ever for the lowest service possible!

by spreston at Citysearch

The biggest mistake in my life was that I delt with Bobby Jones Electronics. It is not worth it the nerves and the time to trust my TV to them. Decide for yourself. The whole service of my TV took 4 (four) months during which I received the extremely disrespetful responses for the status of the repair from them. After the whole nightmare and initial estimation of $300.00, my total bill was $850. Outrageous! I would better buy a ney one for double the amount. I had no control over anything with this company and this is the only thing you can expect if you trust your property to them. Good Luck!

• Pros: NON
• Cons: Worst ever. Extremely expensive.

05/18/07

Do not deal with these criminals at all !!!!!!!!!!

by peterlaron at Citysearch

These people are criminals. Be aware and do not give them anything to repair. I was charged a $160.00 fee in advance for my projection TV and I can not get it back for three long months now. I call them every week and these shameless people tell me different story every time, promissing that everything is OK and they will give me a call next week. They just want to get rid of me and ofcourse they have no intention to call. I looked at so many other web sites about them and I only discover complaines. I am looking for a way now to press charges.

• Pros: No One
• Cons: Criminals