Imperial Flowers

Michin n.

Joined 7 months ago

Saved my life!! I had a last minute occasion that slipped my mind and I needed a bouquet with no time to spare! These guys really came through for me and did a beautiful job! Thank you!!

Recommends

bernardd218 9.

Joined 3 months ago

The service here is wonderful, every time! The flowers are gorgeous and the people are so helpful. Thank you Imperial Flowers!

Recommends

xrex334 4.

Joined 1 year ago

The flowers and arrangements here are so beautiful!! The staff is exceptional and always delivers!!

oriona718 a.

Joined 6 months ago

This is the best flower shop in town!! Awesome, love you guys!

Recommends

I 0.

Joined 11 months ago

They are all good. Thanks the bouqet was gorgeous!

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MICHAEL l.

Joined 9 months ago

I have been here several times over the years and have always had exceptional service and the most beautiful bouquets.

Doesn't Recommend

fran mingo

Joined 2 years ago

Billed for cancelled order. I ordered flowers on a Saturday for someone in the hospital a block from this store. They called back and said they couldn't deliver it because she was in ICU, which didn't allow flowers. So I cancelled the order and was assured by an employee (Matt) that he would see that the charge was refunded. When I checked my bank statement 4 days later, the charge had gone through. I called and talked to Matt. His reason for not cancelling? He was busy delivering other orders!!! I spoke to the owner (she claimed) who said she was sorry and would cancel the charge. No offer to go the extra mile and make up for the inconvenience...just the same promise I had gotten 4 days earlier. After I told her that other florists (1-800-Flowers in particular) would have refunded the charge as well as offered a reduced or free item, she said "well, okay we can do that." I told her no thanks, that I would just give my opinion of their customer service on this site. She also said Matt wasn't giving an excuse, he was just "stressed" that day. I wasn't treated as a valued customer, but an annoyance. The owner actually hung up on me!!

I will NEVER order from them again!! Let's hope the refund actually goes through! If I could have given zero stars , I would have.

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RiverBirchPublishing

Joined 4 years ago

Gorgeous Arrangement/Cheerful Folks. The folks at Imperial Flowers are so friendly and create beautiful arrangements for every occasion! I ordered a large arrangement for a friend and just said, "Something colorful with variety." What my friend received was an absolutely gorgeous, elegant arrangement with flowers I haven't seen in most florists' inventories. If you stop by in person, you'll be greeted by several Boston Terriers who want to be your best friend! Very friendly, cheerful place!

Recommends

Angela532

Joined 4 years ago

Excellent Service and Great Website!. I've been a customer of Imperial Flowers since moving to Lexington in 2003. The staff knows me by name, and they are always friendly and helpful. I love their new website, and for Valentine's Day, they have a great selection of "add-ons" on the check-out page. After I have selected my flowers and gone to the check-out, I can easily add chocolates, a stuffed animal and balloons to my order, along with a card! It's great. I love how easy they make it to complete my Valentine's Day order. Then, they deliver it. I've always been pleased with their service.