09/12/09

Horrible Service Horrible Management

by FredaDennis

Went on Saturday and arrived right at noon. Were surprised to be seated within 5 minutes and had our order taken right away. 45 minutes later we thought stacking our glasses at the end of the table would get our waitress's attention, but we still had to wave at her to notice us and decided she would finally ask if we wanted refills. She didn't get them, however, but proceeded to go to the table behind us and do their billing and then go to get someone's food who had been there only 10 minutes. She took her time and didn't bring all of us refills and we caught her on another trip past our table (taking care of more recent customers, no less) and asked her to get the manager. The manager took his time coming out and didn't seem to be able to read English, as he went to the other table and asked them how they were doing and that he had heard that they had asked to see him. We had to get the manager to come to our table and told him the situation and we told him what happened and said that we would just like to cancel our order and go. He merely repeated what we said, back to us (they call that active listening in sales, but you're actually supposed to offer a better solution that is a win for the miffed customer and for your business). The manager offered no solution and, as we left, we noticed people coming into the restaurant and informed them that they may not want to waste their time. My family of 5 has lost 45 minutes of our lives with this place that we will never get back. Ordering our food was the end of the attention that the waitress would pay us, as all we saw from then on was her back, as she 'served' a table of people who were leaving and a table that had only been seated for 10 minutes before receiving their food and their order was delivered wrong, by the way). Got great service at Denny's (corner of Nicholasville & Southland), though. Will be calling corporate (818-240-6055), by Monday.

• Pros: Great Food in the past
• Cons: No service

03/05/09

Bad service

by CSMobileUser

Been to this location twice and both times the service was horrible and the food wasn't much better!!!! Will never return!!

06/15/07

Not the best

by girl4ny

The first visit to this IHOP wasn't great. We were seated and proceeded to place our order. All was well. about 45 min. passed and others that had arrived after my party were already eating and one group finished and left. We had not received our food. Our waitress was talking with a friend at a booth across from ours. She more the less ignored the fact we did not have food and our drinks were in need of refills. We could not get her attention so we went to the cashier to pay for the drinks we had drank so we could leave. We were then greeted by management who gave us a cert. for 2 free meals. We waited 3 months before returning because management had said they had prob. with the help that they were in the process of finding others.. The 2nd visit was not much better. Our order was not accurate and the dining area was not clean. Needless to say not a place I ever want to return to.