Furniture World Super Store

01/28/11

Boo

by lovelove111111 at Citysearch

I should have read the reviews before I made my purchase.

Sales guy is nice, but seemed kinda spacey.

Customer service lady Joanna/Joann super nice.

Reason poor scoring: ordered a couch he said it would be here in a few weeks. I took " few weeks" as 2 or 3 weeks later.

After 7 weeks stil no couch. I have had the run around with almost everyone that works there.

THis is my last time shopping here. And I intend to share my disappointing experience with others. In my line of business, I come talk to a lot of people who are relocating to Lex and renting/building houses.

The last I have been told is that it would be here in 2 weeks. So if that is the case 9 weeks to get a couch! Wow!!!! Guess we'll see...

--Couchless

07/03/10

If youlike being told the truth....go elsewhere.

by mel87 at Citysearch

I had a HORRIBLE experience with them. I was told twice that a sofa I ordered would be in and TWICE it never came. I even went in to the store to pay for it before it came and they looked up on their computer when it would be arriving and told me it would be there. When that day came and we went to pick it up the sofa was no where to be found and was on a truck arriving the next day. Apparently their employees do not know how to use their computer system and you must lie to the customers to be employeed there. Take your money and your time somewhere else....unlike you enjoy being lied to and treated like you are an inconviencing them. Since when is it okay to treat customers like this? Worst place of business I have ever purchased anything from. I would have not chosen any star if that could have been an option

• Pros: If there are any, the cons out weight them.
• Cons: Dishonest about delievery times, inadequate employees

12/24/09

HIGHLY RECOMMENDED

by cornett5 at Citysearch

I HAVE PURCHASED NEARLY A WHOLE HOUSE FULL OF FURNITURE, TWICE. I HAD A HOUSE FIRE AND SMOKE RUINED EVERYTHING. I CALLED FURNITURE WORLD AND JUST SAID DITTO MY ENTIRE ORDER. THEY DID AND FOR THE SECOND TIME, EVERYTHING WAS PERFECT. I HIGHLY RECOMMEND THIS STORE.

• Pros: HIGH QUALITY FURNITURE-COMPETITIVE PRICES
• Cons: WOULD LIKE TO LOOK AT ITEMS BEFORE ASSOCIATES SWOOP ME

11/15/09

Horrible Customer Service

by Mike2266 at Citysearch

These folks will not work with you if you have a problem with your order. This has happened to me on 2 sets ( seperate orders ) Problem is I should have learned from the first time.

Item was defective from manufacturer and they were VERY unwilling to help me resolve. No returned calls, very standoffish. I HIGHLY suggest spending your hard earned money elsewhere.

HORRIBLE MANAGEMENT...... with absolutely NO CUSTOMER SERVICE !!!

• Pros: Cant think of any.
• Cons: No customer service ( Will not call you back )

01/13/09

SATISFIED

by moniter at Citysearch

I have purchased all my furniture from Furniture World and will continue to do so. They have a great selection and the best prices. The salespeople are always very helpful and knowledgable. I highly recommend Furniture World for your next furniture purchase.

• Pros: GREAT!!!!!!!