1995 Harrodsburg Rd, Lexington, KY | Directions 4050338.026771 -84.534725
Neighborhoods: Garden Springs
Avoid this business for repairs!!! – I had an issue with an LG product, manufacturers defect that they sent me an extended warrantee to cover the repairs. The LG approved service company they gave me the contact info for was Bobby Jones Elec. I had no problems to begin with other than they were at leas 20 min later than their 8am-12pm service window and took at least an hour to 2 hrs to work each time. The approved the work and requested the parts. On the second visit, a young man ,with a stutter so bad that I had to talk to LG service person on the phone because they could not understand the guy, shows up with a new part that was damaged much worse than the part i had. He was also not familiar AT ALL with how to remove and replace the part.
It took them several months to return the part to LG in order for LG to send another, and yet this never happened. They put me off every time I called to check the status of the parts on order and said they'd get back with me the next week. They never did and I had to keep calling until a woman got on the phone and said that LG was being difficult to work with and they could no longer take care of this issue. I would have to call LG myself and get them to send the parts. This is rediculus as I have never had anything but great customer service from LG and never been on hold with them longer than 5 min. They gave me a free extended warrantee to fix this issue, come on!!
Do not use these people for any reason!! Ask for a different service provider (LG has at least 2 more in Lexington, I just got their numbers)!!
Highest price ever for the lowest service possible! – The biggest mistake in my life was that I delt with Bobby Jones Electronics. It is not worth it the nerves and the time to trust my TV to them. Decide for yourself. The whole service of my TV took 4 (four) months during which I received the extremely disrespetful responses for the status of the repair from them. After the whole nightmare and initial estimation of $300.00, my total bill was $850. Outrageous! I would better buy a ney one for double the amount. I had no control over anything with this company and this is the only thing you can expect if you trust your property to them. Good Luck!
Do not deal with these criminals at all !!!!!!!!!! – These people are criminals. Be aware and do not give them anything to repair. I was charged a $160.00 fee in advance for my projection TV and I can not get it back for three long months now. I call them every week and these shameless people tell me different story every time, promissing that everything is OK and they will give me a call next week. They just want to get rid of me and ofcourse they have no intention to call. I looked at so many other web sites about them and I only discover complaines. I am looking for a way now to press charges.
AVOID THIS COMPANY AT ALL COSTS – In a nutshell, this is the worst company I have ever dealt with in any capacity. We entrusted a Sony 55" LCD projection to them and have regretted it ever since. To begin they told us that they would let us know when they discovered an issue and not order components without further confirmation. Surprise, 3 weeks later we owe $600 without any call or any attempt at contact. Not only did we pay this amount after 4 months of requesting information, but after our TV was finally returned, to avoid a company like this damaging our credit, it was apparent that the only service was to change the $199.99 bulb that can be found by any consumer at Sony's website and takes 5 minutes to change by anyone with a 3mm allen wrench (with absolutely no previous experience I have pulled this and replaced before Bobby Jones's "thorough analysis"). FYI the desciption we finally got was that the lamp indicator came on signalling this bulb was no good which was absolutely not the case. I am still waiting for a reason that it costs $400 in labor to change this bulb (again 5 minutes labor for any one with a 3mm allen wrench) So not only am I out the cash but 6 months later the TV is exhibiting the same condition as well as the corners being damaged from apparently being dropped (good luck getting this company to agree to this damage when they can't fix the original problem). Thanks for the thorough diagnosis Bobby Jones. We made about 15 attempts to clarify the charges by phone as well as email and were always told we needed to talk to the manager. I have yet to have a call or message returned by the manager or to get him/her to answer the phone when I call during business hours because he/she is apparently a very busy person. Maybe it takes 7 or 8 months to return a call? Customer service appears to be a very high priority with this company. My guess is that the 1 postive review is by an owner/employee. It is amazing to me how this company is still in business.
BOBBY JONES ELECTRONICS WORST REPAIR SHOP EVER!!!!! STAY AWAY!!!! – THESE PEOPLE ARE A RIPOFF!!!! STAY AWAY! STAY AWAY! Goatman2000 is obviously a Bobby Jones employee. I know other people that have used Bobby Jones and they have all had bad experiences. I recently took my home theater receiver in for service. They told me they would call me with an estimate (after collecting $40 up front of course). After two weeks I never heard from them, so I called them. They had not created an estimate. I called a few days later and they tell me it's going to be another $85. I give them permission and then have to wait another two weeks for parts to arrive. Long story short after having my receiver for over a month, talking with a different person every time I went in, not bothering to call me and then lying to me that someone did call me about the status of my repair, I pick up my receiver and now it has a speaker channel that doesn't work. They said they would fix it but they have to order the same part over again and I would have to pay for the part, not to mention wait another month to get the part and have it installed. THESE GUYS RIPPED ME OFF $120! Now I have to send my receiver to a reputable service center for repair. After complaining to Onkyo about their service (which they have received several complaints about Bobby Jones) they have removed them as an authorized serivce center.
I knew I was in trouble with these people when I overheard the manager at Bobby Jones talking to the IRS followed by his lawyer.
****DON'T GET BURNED, DO NOT USE BOBBY JONES ELECTRONICS ****
Bobby Jones Electronics Inc. HAS GREAT business! – IV'E HAD PLASMA'S, LCD, PROJECTION TV'S AND DIRECTVIEW TV'S WORKED ON WITH THIS COMPANY. NOTHING BUT EXCELLENT CUST. SERVICE! THESE TECH'S KNOW THERE BUSINESS, WELL TRAINED WITH ALL MANUFACTUERS, AND EXTENDED WARRANTY.
NEVER A DOUBT WITH BOBBY JONES ELECTRONICS INC.
worst buisness i have ever delt with – All im going to say is DO NOT let this buisness work on anything of value!! they have had my Hitachi 57 inch tv for 4 months now and they Still have parts orderd !! They Lie ! and make excuses every time you call. It took me 2 weeks to find out that the reason the last parts was orderd was because they droped it !!!!
Avoid these folks - can't repair anything and they will damage your TV. – I have nothing good to say about these folks. They are perpetually late (3 appointments so far were supposed to show up "between 8AM and 12PM", but don't show until well after 1PM). They have no knowledge of how to work on Plasma screen TVs. I've had the same problem now for weeks, and after 3 visits it isn't fixed. They finally took the TV to the shop, and when it was returned it had several large scratches on the screen, a gash on the stand and broken plastic on the bottom of the stand (dropped??), the casing of the TV was scratched and dinged all around, and several screws were either loose of missing from the back panel. The guy who brought the TV back pulled it out of the back of his extended cab pickup like a piece of plywood. The TV was not in any way protected. I knew there was a problem when they took my TV, they put it on top of another one in the van they were driving at the time. Whenever you call them, their computer is down and somehow that means they can't talk to you. I really don't see how they stay in business.
Not to be trusted!!! – After my initial call from the shop to approve the service fee, I didn't hear from them for 4 months. I placed several calls to them, and all they would say was that a part had to be ordered. After 4 months, I called them again, and they had no record of anything being done to my TV after my initial approval. I have yet to get my TV.
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