Bobby Jones & Son Tv

10/12/09

How do these guys stay in business?!

by kyreservoirdog at Citysearch

I don 't want to waste your time by just repeating what everone else has said about this company...but it's all TRUE!! I have an Onkyo receiver that needed warranty repair. I drove it 2 hours to Lexington, 2 hours back. The same problem still persisted. I spoke to the technician on the phone. He was completely ignorant to the issue I had reported and addmitted that he hadn't tested it after simply "fixing" a bad solder joint on the HDMI connector. I then drove it back to Lexington again.

Now, every time I call, I get "call back at 1PM", or "we'll take your number and call you back", or "the technician is out, I have to wait till he comes back", etc.

This place is a joke. Everyone who has worked there has left except for this bar hussy with a raspy voice. "Don't worry honey...I'll call you right back as soon as I find out the status..." Has she ever called back? What do you think?

• Pros: None
• Cons: Everything

09/26/09

Poor Excuse for Business

by bluebell1989 at Citysearch

If your warranty company tells you that you will be working with Bobby Jones, beg them for a buy-out and point them to this website, and to the B.Brating. Expect that you will get scheduled and that no one will show up, then they will say it was a breakdown, or something went wrong in their system, or that the printer didn't print the work order, or anything to convince you that it will be different the next time. After they have rescheduled you three or more times then you might get lucky enuff to see an actual person show up that is drunk, smells like stale booze and cigarettes, and looks like they been wearing the same clothes for about a week. At this point, if you are brave enough to let him touch your tv then you will be fooling with them for 3 more months of excuses as to why they do not have your parts. Then when they finally do show up to install the part you get to hear about how the company sends them out all over the country and bounces their payroll checks and now the company owes them a ton of money and the owner is a liar, and that the company can't even order half the parts needed to do repairs because the owner is not paying his bills. Then you find out that the reason it took so long to get the part is that they had to wait until another order came in for the same television on a different contract because they didn't have the money to get yours. Then you find out that it's not the only one, there are nearly a hundred more in the home office that have been sitting there for months that haven't even been touched for that very same reason! Why hasn't this place been shut down? This is the biggest excuse for a business that I have ever heard of in my life!!!! Please, if your warranty even so much as mentions this company...GET AS FAR AWAY AS YOU CAN!!!

• Pros: NONE!
• Cons: Horrible Service, Liars

08/04/09

A Bunch of Scam Artists

by MCreel at Citysearch

Did you ever hear of the boy who cried wolf? Bobby Jones Electronics has strung me along for 7 weeks.

They never showed up for the first appointment. They then tried to make an appointment for the following day, but when the repair man called my house at 10:00 pm, he said it would be "a waste of my time and his" to come, that he could just diagnose the problem over the phone and that I should call for another appointment.

I called and complained on the next business day, and they said they would take care of the matter. Really?

Two weeks later, I received a call from them at 11:45 am saying that there would be a repair man at my house between 12:00-3:00 that day. A fifteen minute notice! Later on in that conversation, they said that the driver didn't have my part and wouldn't be at my house. They never called back.

A couple of weeks later, I called after business hours and left a message for them to call me back. Did they? No.

I called again. They said they would put me on the schedule and call me on the next business day to tell me when they were coming. Did they? No.

I called them back. They said that they would be at my house that day between 12:00 and 3:00. I waited. They did not show up.

I called them back. They said that they didn't know how it happened, but I was moved to the next business day between 8:00 and 9:00 pm. I feel like a hostage in my own house. I do have better things to do than to wait for a tv repair man.

Finally, we called Sharp and told them of our dissatisfaction (our TV was under warrenty). The lady my husband talked to said she was going to recommend that they not renew their contract with Bobby Jones.

Please, do NOT do business with this company.

• Pros: Absolutely None
• Cons: Unprofessional, Incompetent, Liars