258 Plaza Dr. off Southland Dr. at Regency Rd., Lexington, KY | Directions 4050338.006180 -84.524677
Monday thru Friday 12 to 7, Saturdays 10 to 5 and Sundays by appointment only
Great selection and staff – After traveling to Louisville, Cincy, and several other local bridal stores, I found the service and selection of dresses to be the best at this store. The choices they had for bridal, brides maids, flower girls and mothers were so huge, but I felt a bit overwhelmed! I did have 2 of the best consultants to work with me and make my experience super. They selected gowns for me based on my photos and descriptions and helped me(with no pressure) decide on the best look for me. I am so glad I decided to visit this store.
Absolutely Horrible – When I ordered my dress from Lena's they told me it would be in the first week of April. So the first week of April I called and they said it had been shipped out the 1st and it would be at the store within the next two days. So, patiently, I waited and never got a call from them. So finally I called and they acted totally clueless to my situation. They had me on hold for thirty minutes and were extremely rude. They then told me that the dress would not be shipped out till the 12th (this is after I was told it had already been shipped the 1st). All of the employees there act like they don't know whats going on. I don't recommend this store to anyone!
I was the maid of honor in my friends wedding...the people at Lena's mixed up the measurements for the bridesmaids, and a week before the wedding.NONE of the dresses fit. The people at Lena's told us that if we did not pay to have them fix the mistakes, then we would not be able to have the dresses, so we had to pay for alterations twice because they messed them up..it was horrible service..I dont recommend it to anyone!!!
This store helped me get the dress that i wanted – Lena's Wedding Center is the only place that help me when I got my wedding dress. All I had to do is tell them what kind of dress I wanted and the price range and they just keep bring dresses to me to try on.They had to alter it a little and I got it back before they told me it would be ready. I love this Store and i got all the dresses for my wedding here and they where great.
Terrible service – This store has a rude staff that lies and will do anything to rip a customer off. We ordered our flowergirl dresses there and they were suppose to be in 2 months before the wedding. However, they didn't arrive until 2 weeks before the wedding. They lied to me several times about the dresses. Then when I went in there and refused to pay a rush delivery charge (which I was told I had to pay to have them there 2 months before) they were rude and flat out jerks. I believe that it was the worst expeirence I have ever had at a store and strongly urge anyone to not to go there.
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