848 Nandino Blvd Ste D, Lexington, KY | Directions 4051138.079525 -84.495279
PMD Direct Bait And Switch – PMD Direct is a nation wide chain that at one time had 100's of franchises but has less than 40. Their entire marketing strategy is Bait & Switch ads on Craigslist and a few other classifieds (these are the guys that flood CL with their mattress ads every day, no store name only a phone #).
Their whole strategy is one of Fraud. Advertise a mattress set at an unrealistically low price with the intention of never selling you that set (if they actually have it there or not)
To sum up their operation imagine the sleazily used car lot but instead they are selling furniture and multiply it to a nation wide operation.
The main corporation is being sued by the franchise association on how they treat the franchise owners.
IMHO this is a company to stay FAR AWAY from!
Warranty? Try to find SOMEONE to honor it!! – I have been trying for over a week to get SOMEONE to talk to about resolving my sagging (only 8 months old) mattress and all I get is a runaround. Good luck to future purchasers-buyer beware!!!!!!
Best little furniture place you've never heard of – I had a private showing with my wife and was allowed all the time I wanted to look at all the items. Everything there from Grandfather Clocks to bedroom sets plus dining rooms, living rooms and mattresses. All sooked like pretty good quality and some was absolute Top-of-the -line. I got a package deal that was better than the individual price and negotiated the delivery fee.
Furniture store scam – I shopped here after looking everywhere else for a good price on furniture. I was lured in by such good prices but to no avail. Bought a couch for $300, my fault for not wallowing on it before I bought it. When we finally got it up to our third floor apartment my roomie went to wallow on it and slammed his tail bone into some severly unpadded wood. The couch was cheaply made and horribly assembled. The back fabric was coming off, the "cushions" were not padded at all and were sagging in six months. Not to mention the cushions wouldn't come off so you could add your own padding. Within a year the couch was sitting on the curb, with no stains or holes in it, no one else picked it up either. I replaced the couch for $75 with a used set that is fifty times nicer than the thing I bought new from PMD. Was not impressed at all!
Uneducated people write bad reviews... – My family has been in the furniture business for over 40 years. PMD is now one of the top 100 furniture companies in the whole U.S. Private label furniture is more common than you think...there are many manufacturers that sell private label lines to stores. Even the top mattress companies make it difficult for customers to cross shop - they can cover every stores mattresses with different covers or call it something different. PMD is completely legit - they get overstock and discontinued items from brand name manufacturers and (due to their high volume of sales) the manufacturers will make private label for them. You get what you pay for when it comes to furniture. Obviously you will not get an amazing mattress for $169 - but that is common sense people. After being in the industry for so long, it is exciting to see a company that has figured out a way to keep costs down and pass on savings to customers. If you are on the search for furniture, this is a great place to look and can often provide shoppers with a great deal!
Don't Go. Do your Rearch with the Bureau – I was promptly met by making an appointment and shown some furniture. I didn't buy because these there was something amiss with the whole "Selling excess model home inventory" and they didn't like me asking so many questions. Resarch before you buy from them and give the Local Business Bureau a call before you go and you'll feel better before you purchase. They have some good stories on them.
Breakdown of Only Bad Review – After hearing complaints from both sides, here is a balanced review of the only complaint on file for "PMD Furniture Direct", review "Royal Heritage warranty". NEXT TWO COMPLAINTS ARE FROM THE SAME CUSTOMER. PLEASE BE ADVISED.
The customer issuing the complaint didn't follow the appropriate avenues for handling warranty issues as outlined by the sales representatives of PMD Furniture. In fact, she attempted to circumnavigate these procedures and falsify her identity to speed her claim. The customer pretended to be interested in further purchases to attain access to PMD Furniture Clearance Center, and after having a representative drive out to their wholesale facility, she then disclosed her intentions. PMD Furniture disclosed over 20 instances of satisfied warranty claims over the 6 year life of thier business, and was helpful in finding a resolution with the customer. We found them to both helpful and courteous.
Screaming Rude; No intentions to honor warranty – Bought a bed set in April 2006 that had a 10 year warranty. Bed is already sagging pathetically (only several months later) and these guys have been complete jerks. They claim their furniture comes from model home displays but you can't get to their business location unless you've got an "appointment." Guess what? These appointments make it too easy for them to sell cheaply made and make blatantly disregard warranties. Don't be lured in by cheap prices. Do your research and you will see that they've already had several serious complaints!
Royal Heritage Mattress SCAM Aviod and go with name brand – Saw an ad in the Lexington Herald claiming to have memory foam mattresses for sale. Called ad 859.494.4492 and set up an appointment with Scott to see the mattress.
Shows me a 10 mattress labeled Royal Heritage Collection Monarch $820.00 I asked about the warranty and he said it was a 10 year warranty. One of the many Quality Features includes, Never Sags. The warranty card he said I could call and receive from the manufacturer. Researched Royal Heritage Collection Monarch on the internet and found absolutely nothing. Slept in bed about 120 nights. The bed is manufactured by symbolmattress dot com PM Direct Furniture (PMD Furniture) in several states are not favorable with B. Business Bureau. The bed is sagging so bad that Im having problems sleeping and back aches. Found the direct phone number for Symbol Mattress1.800.572.2292 and asked for the Warranty Department. I had asked her about the Warranty card and she said I should have received a plastic packet with all the information and that the place should have stacks of warranty cards. Met with Shawn? at the warehouse at 848D Nandino. I said I was in to get a warranty card for my mattress that I bought there 6 months ago, a Royal Heritage Mattress. They said they havent dealt with Royal Heritage for 2 years. I show him the receipt and he got very irritated and said he has an appt elsewhere. Calls me an idiod before I leave- got it all voice recieded and taking to samll claims court.
User review by huck0020 – great prices, excellent value. took home bedroom and dining room that day--half price of what we compared in other retail locations.
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