RUDE. I never even got in the door to this salon. My stylist transferred to this salon, so when I called to make an appointment with her for the first time here Jeff answered the phone. He put me on hold for 9+ minutes while he failed to figure out a gift certificate transaction and handled complaints. He proceeded to leave me on hold for another 2 minutes while he just typed and did who know what. When he picked the phone up, he hung up on me. I called back and asked if there was a manager--turns out it's him. After I told him he'd left me on hold for a long tim and then hung up on me, he replied "You didn't answer fast enough". He proceeded to tell me I didn't have the "right attitude" for his salon and I wasn't a good fit. Needless to say--I didn't proceed to book any appointments at that point.
Service is not good. I went to this place simply because LeeAnn did a good job cutting my hair. Scheduling an appointment with Jeff was always frustrating simply because he is incompetent and unhelpful. I had to wait a minimum of 15 minutes every time I came in for a cut. Nobody ever informed me that LeeAnn was running late or apologized. Jeff would be better suited as a host at Cracker Barrel's than scheduling appointments at a pretentious hair salon in Lexington. Unless you are an affluent aging vain housewife who doesn't mind waiting - go somewhere else.
Voce. Hands Down........Best Salon in Lexington!
The Absolute Best Salon Anywhere. I do not live in Lexington anymore but still drive hours to get to Mickey. Jeff is fantastic in scheduling appointments and the sstylists are always on schedule. Going to Voce is like spending time with your best friends and looking better upon leaving. If there is a negative it is the parking meter on the street.
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