Recommends

jeff hogue

Joined 3 years ago

Exceptional Service, Friendly Staff. I am always in support of local businesses. I would rather pay a little more to rent from local than to go to the impersonal red box or now the new Blockbuster box.

I have had some problems with DVD's not playing, but the staff always allows another copy for no additional charge. I have always found the staff to be helpful in my selections and shall continue to support this business.

Kudos to the owner and staff!

Doesn't Recommend

pntrgrl

Joined 4 years ago

absurd staff behavior. Totally absurd confrontation with aggressive clerk who accused me of returning the wrong tape in the case. Said our account was cancelled. I was surprised and wanted to understand situation- tried to reason with him, but he was so angry- threatened to call police on my family (husband and 7 yr old son) because we were "troublemakers". Absurd. Why would we steal their stupid tape? It wasn't even an accident- it was a tape I'd never seen before- - someone else had obviously had it or switched it out. I even offered to pay for it, but he told me that it was "too late to make up for it". Had a yelling match in the store in front of about 20 people.

I'll Nextflix next time.

Recommends

katasincat87

Joined 4 years ago

Has almost any movie you could want!. This place is really awesome! Everyone is very helpful and they always have what I'm looking for. I only wish it was open a little later, but other than that it is pretty much the ideal movie rental place.

Recommends

UKJO

Joined 5 years ago

Great Movie Store: Best Value in Lexington. I've been renting from them for my entire time at UK (4 years) and have always found the workers helpful, a good selection of movies, and of course those rock bottom prices (.50 for a 1-day video rental, $1 for a 1-day DVD rental).

You do have to show a credit card the first time you rent there, which they keep on file, but they don't charge your card for just a few late days. This is a little joint, but it has character. Highly recommended.

Doesn't Recommend

ElricZZ

Joined 5 years ago

Worst Service in Town! Use the internet to rent instead of here!!. I figured I would give my money to a local business instead of an internet business. BAD idea on my part this time! I rented a DVD movie that was damaged and would not play all the way through. Upon returneing the five movies I rented the previous day, I was made to feel like a liar and no credit or money was offered/returned o me.