06/07/09

absurd staff behavior

by pntrgrl

Totally absurd confrontation with aggressive clerk who accused me of returning the wrong tape in the case. Said our account was cancelled. I was surprised and wanted to understand situation- tried to reason with him, but he was so angry- threatened to call police on my family (husband and 7 yr old son) because we were "troublemakers". Absurd. Why would we steal their stupid tape? It wasn't even an accident- it was a tape I'd never seen before- - someone else had obviously had it or switched it out. I even offered to pay for it, but he told me that it was "too late to make up for it". Had a yelling match in the store in front of about 20 people.

I'll Nextflix next time.

• Pros: used to love to spend our money on local business
• Cons: angry, angry, childish clerk

05/12/09

Has almost any movie you could want!

by katasincat87

This place is really awesome! Everyone is very helpful and they always have what I'm looking for. I only wish it was open a little later, but other than that it is pretty much the ideal movie rental place.

• Pros: has almost every video, only $1 per night rentals

11/09/08

Great Movie Store: Best Value in Lexington

by UKJO

I've been renting from them for my entire time at UK (4 years) and have always found the workers helpful, a good selection of movies, and of course those rock bottom prices (.50 for a 1-day video rental, $1 for a 1-day DVD rental).

You do have to show a credit card the first time you rent there, which they keep on file, but they don't charge your card for just a few late days. This is a little joint, but it has character. Highly recommended.